Unified reservation inbox
Web, phone, app, corporate portal, marketplace and API bookings in one filterable list.
P02 · Platform · Booking Management
Every booking in one queue — whichever door it walked through.
Manage web bookings, phone bookings, corporate portal reservations and API-fed jobs from a single unified inbox. Filter, edit, re-price, split payments and reassign — without switching tabs.
In one paragraph
Booking management in Ridezora unifies web reservations, phone bookings, corporate portal trips and API-fed jobs into one queue. Operators can edit fares, split payments across cost centres, refund partials and re-quote — every action logged in a per-booking audit trail.
6
Booking sources unified
3-click
Full-refund path
100%
Audit-trail coverage
Zero
Double-booking incidents
Capabilities
What Booking Management does.
Inline editing & re-quote
Change pickup, add stops, upgrade vehicle class — pricing recomputes and the passenger receipt is reissued automatically.
Split payments
Split fare across corporate account, personal card and voucher on the same booking; each line reconciles independently.
Cancellation & refund rules
Time-based cancellation windows with automatic partial refunds; overrideable per booking.
Recurring & multi-day trips
Model chauffeur-day work, weekly commutes and multi-leg tours as one parent booking with linked legs.
Full booking audit trail
Every edit, allocation, message and payment event stamped with user and timestamp — exportable on request.
How it runs
Four steps. No spreadsheets.
01
Capture
Reservation enters via any channel with source tagged automatically.
02
Verify
Address, vehicle-class and payment method validated against your rules before it reaches dispatch.
03
Confirm
Passenger receives branded confirmation + ICS calendar drop; corporate receives PO acknowledgement.
04
Reconcile
Trip completes, splits post to the right ledgers and monthly statements assemble themselves.
Questions
Answers before you ask.
Can passengers change their own booking?
Yes, up to a configurable cut-off window. Beyond the window, changes route to the operator for approval — with an automatic re-quote if pricing shifts.
How are marketplace bookings handled?
Marketplace jobs land in the same queue with the source labelled. Commissions are tracked separately so you always know net contribution per source.
Ready when you are
Watch Ridezora dispatch your first booking.
Thirty minutes. A sample fleet configured for your city. No obligation, no sales script — just the console, the booker and the driver app in action.