White-label taxi dispatch software with the best driver management features.
Driver-management feature checklist
- Document tracking — badge, licence, MOT, insurance, DBS with expiry alerts.
- Shift planning — self-service claim, controller override, no-show flags.
- Performance scoring — acceptance rate, cancellation rate, star rating, on-time %.
- Earnings transparency — daily / weekly / monthly view, downloadable statement.
- One-tap support — in-app chat with the controller, escalation to safety desk.
Why it matters commercially
Drivers churn when they can't see their earnings or when documents lapse without warning and they lose a shift. A good driver-management module is the single biggest lever on driver retention — and driver retention is the single biggest lever on unit economics.
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Frequently asked questions
Can drivers see their earnings in real time?
Yes on Ridezora — a live dashboard shows completed trips, tips and pending payouts, updated per trip.
What happens when a driver's badge expires?
Ridezora alerts the driver and the operator at 45 and 14 days, then blocks new allocations at expiry until the document is renewed.
Is there an in-app chat with the controller?
Yes — one-tap chat with a controller, plus a safety escalation button that alerts the on-call manager.
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